To book a consultation, simply create an account, and follow the prompts to book. You’ll be asked to select your consultation type, practitioner, and desired consultation date & time. If you can’t find a time that works for you, give us a call on 1300 142 935.

Do I need a referral?

No, you don't need a referral to book a consultation with any of our practitioners here at Hazel. If you have any documents from another healthcare professional, we recommend uploading that to your Hazel account so that our practitioners can get a better understanding of your health and provide a more in depth care plan for you.

What happens if I need to reschedule/cancel my upcoming appointment?

If your upcoming consultation is more than 24 hours away, you can reschedule by logging into your Hazel account. If your consultation is less than 24 hours away, please call us on 1300 142 935. Please note that in respect of your care provider's time, we have a 24-hour non-refundable cancellation policy, so we are unable to refund or reschedule consultations within this timeframe.

Can I claim medication or services provided by Hazel through my private health insurance?

Your level of cover depends on the nature of your consultation and medications you've been prescribed. Some private healthcare providers offer rebates for certain practitioners depending on your insurance. Please contact your insurance company to access further information regarding whether our services would be included and which non-PBS medications are covered.

What kind of consultation should I book?

New Patient: We let you choose what’s right for you. That means you can start your Hazel journey with the consultation and care provider of your choice. Currently, we have Naturopathy, Sexology, Psychology, Nutrition and Dietetics and Comprehensive Medical Consultations available. If you’re not sure where to start, we suggest that all new Hazel patients book a Comprehensive Medical Consultation (Initial) first. You’ll receive an in depth review of your health from a doctor who specialises in female pain and you'll walk away with a personalised, comprehensive care plan that includes a mix of prescriptions for conventional and/or natural medicine, supplement reccomednations, lifestyle & nutrition advice and referrals for in-person services and testing. Returning Patient:If you’ve already completed a Comprehensive Medical Consultation with Hazel, you have the choice of two return consultations: 30 minute Standard Consultation: A comprehensive review of your care plan and overall health including discussion of any new symptoms, conditions or treatments.15 minute Short Consultation: A quick check-in for repeat prescriptions or test results onlyIf you’ve completed a Naturopathy Consultation with Hazel, you can book in for a 30 minute or 45 minute Return Consultation based on your individual needs.

Orders

How long will it take for me to receive my order?

Once payment has been received, we'll process your order within 2 business days. You'll receive an email from Australia Post once your order has been shipped. All orders are sent via Registered Express Post and usually arrive within 1-5 business days depending on your location.

How do I place an order?

After your consultation, you'll receive your personalised comprehensive care plan via your Hazel account. From here, you can simply order your medication and supplements online and we'll deliver them to your nominated address, anywhere in Australia. If you have any questions about the ordering process or prefer to place an order over the phone, you can call us on 1300 176 556.

Do prescriptions expire?

Yes. Every prescription arranged by your doctor will have an expiry date that can be viewed through your Hazel account, under 'Prescriptions'. To ensure you can receive your prescribed treatment, please ensure you place your order at least 3 days before the expiry. Once your script has expired, you will not be able to access your medication.The expiry date is dependant upon the medication prescribed by your practitioner. If you are ever unsure, you can easily view your script expiry under 'Prescriptions' in your Hazel account.If your scripts have expired (or are nearing their expiration date), please book in a consultation with your practitioner for a follow-up conversation.

About

Does Hazel provide care for members of the LGBTQIA+ community?

Yes! Your pronouns and gender identity will always be respected, recognised and celebrated at Hazel. Our services are available to those assigned female at birth – including women, transgender and non-binary folk.

Who is Hazel for?

Our Services are available to all women and people assigned female at birth (AFAB). Hazel is for:- Patients who have a diagnosed gynaecological condition such as endometriosis, adenomyosis, period pain, PCOS, vaginal & vulval pain, painful sex and menopause. We provide comprehensive consultations and personalised care plans to help you manage your condition holistically.- Patients who don't have a diagnosis. We're here to help you figure out your symptoms and get to the root cause. The includes anything from unexplained pelvic pain to concerns around sleep, mood, gut health and more. - Patients who want to access multiple specialties under one virtual roof. We're bringing together Doctors, Naturopaths, Dietitians, Psychologists and Sexologists, all working together to treat the whole you.- Patients simply want to feel heard by their healthcare practitioner. We promise care providers and care coordinator who understand what you're going through. We're in your corner. No stigma, no bias.We're here to shine a light on the under-researched, under-funded and misunderstood women’s health issues and help you finally get the care you've always deserved. It's comprehensive care for pain down there.

What sort of health practitioners does Hazel connect me with?

Hazel only connects patients with 100% vetted health professionals with extensive experience in women’s health, gynaecological conditions and female pain. Hazel offers an integrative team of health professionals from various backgrounds to give you the essential healthcare you need.We have brought together a range of health professionals to offer you the essential healthcare you need. These practitioners include Medical & General Practitioners, Dietitians, Naturopaths, Psychologists and Sexologists – find more on our practitioners here [link].

I have test results or lab work from other practitioners, can I share that with my Hazel doctor?

Yes, we encourage it! If you're able to provide any relevant documents or health history, this helps your Hazel clinical team better understand your health and ultimately help you find the right treatments. You can upload any relevant documents directly within your Hazel account. Don't worry if you do not have access to previous health related documents or information. Our practitioners will ensure they take the time to get a clear understanding of your health history so they are able to apply the best care plan possible for your circumstances.

What sort of treatments are available with Hazel?

We believe in offering a wide variety of treatments so our patients can feel empowered to make the best choice for their own health journey. This is why we offer the best of conventional therapies such as pharmaceutical treatments and psychotherapy as well as evidence-based natural therapies such as herbal remedies or medicinal cannabis.

Privacy and Security

Will my consultation and patient information be shared with My Health Records?

Your Hazel consultation and patient information will not be shared with your Health Record unless you request your practitioner to do so.

How will my medical results be shared with my practitioner?

Medical information and results will only be shared to us with your consent. When you book an appointment with a practitioner here at Hazel you can choose whether you would like to give us access to your medical history. Having access to your medical history will mean our practitioners can better understand your condition and provide more efficient treatment outcomes.We utilise efficient technology for seamless data sharing between clinics. We take your privacy and personal information very seriously and take reasonable steps to protect this information. All data stored by Hazel is encrypted.

Telehealth

What is telehealth?

Telehealth – also known as telemedicine – refers to the delivery of health services such as medical care, patient education, health information services and other health-related services via telecommunications and digital technologies. Phone and video consultations, mobile health apps and remote patient monitoring are all examples of how technologies may be used in telehealth. Any virtual consultation between a patient and doctor should be both secure and private and easily booked by the patient or carer online.Hazel is an all-in-one telehealth service that allows patients to have a video consultation with a registered doctor or health practitioner on a secure and easy to use online platform. You can sign up to explore the Hazel platform and book your first consultation.

What is the most suitable web browser for Hazel consultations?

For the best experience, we suggest patients use Google Chrome on their laptop or desktop. In saying that, any browser or device with internet access as well as a microphone and camera will work for your consultation.

Do I need a webcam/camera and microphone to access my Hazel consultation?

Ideally, yes. To get the most out of your Hazel consultation we recommend you have access to a webcam and microphone so you are able to consult face to face with your practitioner, just as you would at an in-person consultattion. If you do not have access to a compuer with these functions, our practitioners will be able to conduct the consultation over the phone. Simply write a note in the enquiry section saying that you do not have access to a webcam or microphone when booking your consultation. This will let the doctor know to call you to conduct your consultation via phone at the time of your booking, rather than wait in the virtual consultation rooms. You will still need to log onto your dashboard and click ‘attend consultation’ to let the doctor know you are ready.

Treatments

What types of treatments does Hazel offer?

We offer a broad range of treatments that treat the whole you. Our goal is to provide options and expert advice so that you can make informed decisions about which treatments are best for you and your body. This may include:Prescriptions for natural medicine such as medicinal cannabis Prescriptions conventional medicationsSupplementsLifestyle modificationsNutrition adviceMental wellbeing supportReferrals for in-person servicesYou’re multidimensional, so we’ve made sure that your care plans are too.

Can I access medicinal cannabis through Hazel?

Yes, it is a treatment we offer for certain health conditions. This is available for patients in Australia who are dealing with a chronic condition that has lasted 3 or more months and have tried other treatments that were ineffective or caused unwanted side effects.To discuss if medicinal cannabis might be right for you, please book a Comprehensive Medical Consultation.

Is medicinal cannabis legal in Australia?

Medicinal cannabis has been legal Australia-wide since 2016. However, each Australian state and territory has different laws surrounding its prescription, usage, and accessibility.‍In Australia, the Therapeutic Goods Administration (TGA) regulates medicinal cannabis and must approve all applications for its use. You cannot apply to the TGA to get medicinal cannabis yourself; only your doctor can apply.

Platform Navigation

How do I update my personal details?

You are able to update your personal details through selecting the settings button at the rop right hand corner of the homepage. You will then need to select 'My Profile', which will redirect you to a page displaying all of your current Personal Information. To edit, simply click the 'Edit' button at the bottom of the page. You will then be able to update any of the personal information on your profile.

How do I access the repeat prescriptions of my medication?

To access your active scripts you can log on to your patient dashboard and click 'Order Medication'. This will redirect you to a page that displays the medication and supplements your health practitioner has prescribed you. If you have repeats on the medications/supplements you will be able to place an order through this page. If your scripts have run out or expired you can call our friendly Care Team to arrange a follow-up consultation with one of practitioner's. They can then prescribed medication accordingly to your current situation.