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Hazel provides comprehensive care for women’s health, offering a holistic approach that addresses both physical and emotional wellbeing. Our Hazel medical services offer personalised support for gynaecological, sexual, and menstrual health, chronic pelvic pain, and offer conventional and natural treatment options, including endocannabinoid medicine.

Our psychology services provide therapy for trauma, mood disorders, and anxiety in a safe, stigma-free environment. For intimacy, pleasure, and sexual anxiety concerns, our sexologists specialise in treating conditions like painful sex and vaginismus.

Our naturopaths offer guidance on nutrition, herbal remedies, and lifestyle changes, supporting overall health. Additionally, we provide convenient pharmacy delivery, ensuring prescriptions and supplements are delivered directly to your door.

No, you don’t need a diagnosis to get started with Hazel. Whether you’ve got a few nagging symptoms, ongoing health concerns, or just want some solid preventive advice, Hazel’s clinical team has got you covered. They’ll help you pinpoint any underlying issues and create a treatment plan that’s all about you.


At Hazel, you can connect with a diverse team of healthcare professionals, including women’s health specialists, doctors, psychologists, naturopaths, and sexologists. This multidisciplinary approach ensures you receive holistic care that addresses all aspects of your health, from gynaecological and menstrual issues to mental well-being, nutrition and lifestyle guidance.

Hazel doesn’t replace your GP — instead, we’re a specialist service that complements your existing care team, whether that’s a GP, allied health professionals, or other medical specialists. Having a regular GP is ideal for comprehensive healthcare, and if you don’t have one, we can help you find a GP to support your ongoing needs.

While Hazel excels in virtual care, we understand that some health concerns require face-to-face visits, like when you need tests or physical examinations. When necessary, our team will refer you to trusted local providers for any tests, procedures, or specialist appointments you need. We work with these providers to ensure your care remains connected and seamless.

Yes. Your pronouns and gender identity will always be respected, recognised, and celebrated at Hazel. Our services are available to those assigned female at birth – including women, transgender, and non-binary folk.

Hazel is available to all Australians, no matter where you live. As a virtual-first clinic, Hazel offers nationwide access to healthcare services—you just need a phone, laptop, and internet connection. Whether you’re based in a city like Melbourne, Sydney, or Adelaide, or in a quiet rural town, Hazel makes quality care easy to access from the comfort of your home.

Hazel’s team can prescribe a variety of natural and conventional medications tailored to your needs, whether you’re seeking treatment for gynaecological, sexual or menstrual health, mental health, or chronic diseases. Every prescription is based on a thorough assessment of your health, ensuring that the medications you receive are right for your situation and goals.

A personalised care plan at Hazel can include a combination of prescriptions, supplements, lifestyle and nutrition recommendations, and specialist referrals. Our goal is to address your health from all angles, ensuring you have the tools and support you need to help you feel better, faster.

With Hazel’s patient portal, you can easily order your medications or supplements online and have them express delivered straight to your door, wherever you are in Australia. No need to trek to the pharmacy.


Hazel offers flexible appointment times to fit into your busy schedule so you can book a time that works for you. If you can’t find an available appointment time that works for you, you can reach out to our care team who will work with our practitioners to help you find a suitable time. Our care team is available Monday - Friday 9:00am - 5:30pm AEDT.

We understand the importance of getting timely care, so we aim to offer appointments as soon as possible. Depending on your specific needs and practitioner availability, you can often secure a booking same day or within 24–48 hours.

No, you don't need a referral to book a consultation with any of our practitioners here at Hazel. However, if you have any medical records or relevant health information from another healthcare professional, we recommend uploading those to your Hazel account. This helps our practitioners gain a better understanding of your health and provide a more comprehensive care plan for you.

Hazel follows strict clinical care guidelines to deliver safe and effective treatment via telehealth. Many conditions can be assessed and treated remotely; however, for cases requiring in-person care—such as diagnostic tests, blood work, or scans — Hazel can assist in arranging these tests and ensuring all necessary information is gathered for effective treatment.

Yes, we encourage sharing results. If you're able to provide any relevant documents or health history, this helps your Hazel clinical team better understand your health and ultimately help you find the right treatments. You can upload any relevant documents directly within your Hazel account. Don't worry if you do not have access to previous health-related documents or information. Our practitioners will ensure they take the time to get a clear understanding of your health history during your appointment so they are able to apply the best care plan possible for your circumstances.

The information you share with Hazel will not be shared with your Health Record unless you request your practitioner to do so.

Medical information and results will only be shared to us with your consent. When you book an appointment with a practitioner here at Hazel you can choose whether you would like to give us access to your medical history. Having access to your medical history will mean our practitioners can better understand your condition and provide more efficient treatment outcomes.

We utilise efficient technology for seamless data sharing between clinics. We take your privacy and personal information very seriously and take reasonable steps to protect this information. All data stored by Hazel is encrypted.

Telehealth, or telemedicine, is transforming healthcare by delivering services like medical care, patient education, and health information through digital technologies. From phone and video consultations to mobile health apps and remote monitoring, telehealth makes care more accessible and convenient.

Hazel is at the forefront of this innovation, offering a secure, all-in-one telehealth platform that connects patients with registered doctors and health practitioners through seamless video appointments. With Hazel, booking a consultation is simple, private, and designed to fit your schedule. Book an appointment today to experience telehealth with Hazel.

For the best experience, we suggest patients use Google Chrome on their laptop or desktop. In saying that, any browser or device with internet access as well as a microphone and camera will work for your appointment.

Ideally, yes. To get the most out of your Hazel appointment we recommend you have access to a webcam and microphone so you are able to consult face-to-face with your practitioner, just as you would at an in-person appointment.

If you do not have access to a computer with these functions, our practitioners will be able to conduct the appointment over the phone. Simply write a note in the enquiry section saying that you do not have access to a webcam or microphone when booking your appointment.

This will let the doctor know to call you to conduct your appointment via phone at the time of your booking, rather than wait in the virtual appointment rooms. You will still need to log onto your dashboard and click ‘attend appointment’ to let the doctor know you are ready.

You can easily update your personal details in your Hazel account. Simply click the Settings button in the top-right corner of the homepage, then select My Profile. This will take you to a page displaying your current personal information. To make changes, click the Edit button at the bottom of the page, and you'll be able to update your details.

With Hazel’s patient portal, you can easily order your medications or supplements online and have them express delivered straight to your door, wherever you are in Australia. No need to trek to the pharmacy.


Hazel offers specialised care for hormonal health, including managing symptoms of menopause and perimenopause. Our doctors create personalised treatment plans that may involve hormone replacement therapy (HRT), supplements, and lifestyle recommendations to manage symptoms like hot flashes, mood changes, and sleep disturbances.

Hazel medical provides comprehensive care across a wide range of medical specialties, including general women’s health and the management of chronic gynaecological conditions like PCOS, endometriosis, and pelvic pain, as well as symptoms of menopause and perimenopause.

Hazel also specialises in women’s menstrual and sexual health. We provide care for conditions such as painful sex (vaginismus, vulvodynia), support PMS and PMDD care, as well as sexual health services like contraception support.

Women's health conditions often come with symptoms like pain, sleep troubles, gut health issues, weight management challenges, and mental health struggles—all of which can be explored and addressed during your appointment.

If your care requires lab work or imaging, Hazel will refer you to one of their partner clinics or labs near you. These local providers will handle the tests, and the results will be shared directly with Hazel’s clinical team, allowing them to seamlessly integrate the findings into your ongoing care plan.


Hazel Medical isn’t designed to replace your GP. We offer specialised, women-focused care that complements your existing healthcare team. Our practitioners provide tailored support for women’s health concerns allowing us to address your specific needs in ways traditional care may not always prioritise.

While Hazel isn’t a replacement for your GP, you can still make an appointment with us even if you don’t have a regular care provider. We’re here to help and can assist with arranging any necessary tests or treatments. If you need help finding a GP or specialist, we can also guide you in connecting with one who suits your needs. Our team works alongside local providers to make sure you get the care and support you deserve.

During your consultation with Hazel, our doctors will take the time to understand your symptoms, health history, and lifestyle. Based on this, they will recommend a personalised treatment plan, which could include prescription medications, natural medicine options like medicinal cannabis, supplements, lifestyle adjustments, or referrals to specialists or in-person testing if needed. Our goal is to work together with you to develop an approach that supports your health and wellbeing, ensuring you feel confident and empowered in managing your condition.

While Hazel provides care primarily through online appointments, we also connect with in-person care. In these cases, we coordinate with local healthcare providers to ensure you receive the necessary physical exams, tests, or treatments. We can help arrange blood tests, scans, or referrals to specialists, and work alongside your in-person care team to ensure continuity of care. Whether virtually or in-person, we are committed to supporting you every step of the way.

Hazel makes it easy to access the treatments prescribed by your doctor with our simple online ordering and pharmacy delivery service. After your appointment, simply log in to your Hazel account and select which medications or supplements you wish to order. Place your order and we’ll deliver your treatments directly to you — anywhere in Australia.

Yes, it is a treatment we offer natural therapies such as medicinal cannabis for certain health conditions. This is available for patients in Australia who are dealing with a chronic condition that has lasted 3 or more months and have tried other treatments that were ineffective or caused unwanted side effects.To discuss if medicinal cannabis might be right for you, please book a Women’s Health Medical Consultation.

Hazel psychologists use a range of evidence-based therapies, including Cognitive Behavioural Therapy (CBT), mindfulness, relaxation techniques, and trauma-informed care. Each appointment is personalised to address your unique challenges, whether you're managing anxiety, depression, or seeking emotional support during life transitions.

Yes, Hazel provides tailored support for stress and anxiety, whether it's related to everyday pressures, chronic conditions, or significant life changes. Our psychologists use strategies like mindfulness, relaxation techniques, and coping mechanisms to help you manage stress and improve your mental wellbeing.

Absolutely. We understand that postpartum mental health is an important part of overall wellbeing for new mothers. Hazel’s psychologists provide specialised care for postpartum depression and anxiety, offering a safe, non-judgmental space to explore your emotions and receive personalised treatment plans.

No, a referral is not required to see one of Hazel's psychologists. You can simply book an appointment online at a time that suits you. Our team is here to provide direct support for your mental health needs, whether you're managing stress, anxiety, or other emotional challenges. If you ever feel the need for additional support or a different type of care, we can also provide referrals to other specialists when necessary.

Yes, you can get a Mental Health Care Plan through Hazel. To do this, book a medical appointment with a Hazel GP. For those eligible, this plan can provide access to Medicare rebates for certain mental health services like psychology at Hazel.

If you already have a regular GP, you can request a Mental Health Care Plan from them and connect with a Hazel psychologist. Our psychologists collaborate with your GP to ensure your care remains seamless, connected, and tailored to your needs.

Your privacy is our priority. All sessions and health records are managed through secure, encrypted systems to ensure complete confidentiality. You can access care in a safe, secure online environment, with the assurance that your personal information is fully protected.

Naturopathy is a holistic healthcare practice that focuses on supporting the body’s natural healing processes through natural therapies. At Hazel, our naturopaths address a wide range of women's health concerns, including hormonal imbalances, digestive issues, and chronic conditions, by using personalised treatment plans that include herbal medicine, nutrition, and lifestyle adjustments.

Naturopathy can complement conventional medical treatments, but it’s essential that both your naturopath and medical practitioners are aware of each other’s plans. Some treatments may interact or affect the efficacy of others, so open communication between your healthcare providers is key.

At Hazel, our multidisciplinary team ensures that naturopaths and doctors work collaboratively to create a safe, holistic, and integrative approach to your wellbeing. This alignment allows your treatment plan to be effective, tailored, and supportive of your unique health needs.

During a naturopathic consultation, our practitioners take the time to understand your complete health history, current symptoms, lifestyle, and wellness goals. Based on this thorough evaluation, we develop a personalised care plan that may include herbal remedies, nutritional counselling, lifestyle changes, and, if necessary, referrals for specialised testing or therapies.

Naturopathy offers natural approaches to managing conditions that affect menstrual and hormonal health, such as PCOS, endometriosis, and menopause. Our naturopaths focus on symptom management through personalised nutrition, herbal remedies, and lifestyle changes to support overall wellbeing and menstrual health.

Hazel naturopaths can assist with a variety of health concerns, including digestive health issues, fatigue, skin conditions, weight management, allergies, stress, and women’s health conditions such as PCOS, endometriosis and perimenopause. They offer holistic care plans that address both acute symptoms and long-term wellness, empowering you to achieve balance and vitality through natural therapies.

A sexologist can help address various sexual health issues, including sexual dysfunction, relationship dynamics, and challenges related to libido and arousal. They also provide support for painful sex (dyspareunia), vaginismus, and body image, ensuring a comprehensive approach to enhancing your sexual wellbeing.


If you’re experiencing difficulties with intimacy, arousal, pain during sex or emotional barriers in your sexual relationships, it may be helpful to see a sexologist. They offer tailored support for navigating these challenges and can help you foster a healthier connection to your sexuality.

In your general sexology session, you’ll enter a safe and supportive environment where you can openly discuss your sexual health concerns. The sexologist will take time to understand your unique experiences and provide personalised recommendations to enhance intimacy, communication, and overall sexual satisfaction.


Your session may include discussions on sexual health education, intimacy enhancement, communication techniques with partners, and referrals for additional resources or specialists. Our aim is to empower you to embrace your sexual health and foster fulfilling relationships, enhancing your overall quality of life.

Yes. All appointments are conducted in a confidential manner, allowing you to explore sensitive topics related to sexual health with privacy and trust. The goal is to create a comfortable space for you to express your concerns without judgement.

Yes, your partner/s can join your online session. Involving a partner (or partners) in therapy sessions can be beneficial, especially for individuals looking to address relationship dynamics or improve communication around sexual health. 


A joint 90 minute session allows partners additional time to openly discuss their concerns, feelings, and goals in a supportive environment. This collaborative approach can foster a deeper understanding of each other’s perspectives and enhance intimacy, ultimately leading to more effective solutions and a healthier relationship.

Please note that if your partner attends, there may be an additional fee to account for the time and resources dedicated to both individuals. Pricing adjustments will be made accordingly.

Pharmacy delivery means getting your prescribed medications and supplements delivered directly to your home, saving you time and effort. Our pharmacy delivery service is available Australia-wide. No more waiting in line at the pharmacy.

Yes. After your telehealth appointment with a Hazel doctor or naturopath, you can view your prescriptions and supplements via your Hazel portal, order your treatments online, and have them sent directly to you with our express pharmacy delivery service.

We offer pharmacy delivery everywhere in Australia, including major cities like Melbourne, Sydney, and Brisbane as well as rural areas.

Due to regulations, we cannot deliver to PO boxes for some medications. We recommend using a residential address or parcel locker for your convenience. If you have any questions, feel free to reach out to us

Hazel offers express pharmacy delivery. Delivery times vary based on your location, but most orders are dispatched within 1-3 business days.

Yes. Every prescription arranged by your doctor will have an expiry date that can be viewed through your Hazel account, under 'Prescriptions'. To ensure you can receive your prescribed treatment, please ensure you place your order at least 3 days before the expiry. Once your prescription has expired, you will not be able to access your medication.

The expiry date is dependent upon the medication prescribed by your doctor. If you are ever unsure, you can easily view your script expiry under 'Prescriptions' in your Hazel account. If your prescriptions have expired (or are nearing their expiration date), please book a consultation with your doctor for a follow-up conversation.

If you experience any issues with your order, whether it’s related to the medication, delivery, or anything else, Hazel’s care team is here to assist you. Simply contact us and we will resolve any concerns promptly. We are committed to ensuring you receive the medications you need, when you need them.

To access your active repeat prescriptions, you can log on to your Hazel portal and click 'Order Medication'. This will redirect you to a page that displays the medication and/or supplements your health practitioner has prescribed you.

If you have repeats on the medications/supplements you will be able to place an order through this page. If your prescriptions have run out or expired you can call our friendly Care Team to arrange a return appointment with one of our practitioners.

It depends on your health insurance provider and policy. Some funds offer rebates for services like psychology or naturopathy, so it’s a good idea to check with your insurer to see if you're eligible. Hazel does not process insurance claims directly, but we can provide you with invoices for you to submit to your insurer for reimbursement.

Medicare rebates are available with a Hazel GP and when you have the appropriate referral and care plan, for psychology and dietetics services. If you're referred by your GP, Hazel can work with them to ensure the necessary paperwork is in order. Many private health insurers also offer rebates for telehealth services, so we recommend checking with your insurer to confirm. If you have further questions, feel free to contact our care team

No, Hazel is committed to being upfront about all costs. The price you see for each appointment is the price you’ll pay, with no hidden fees or extra charges.

It depends on your health insurance provider and policy. Some funds offer rebates for services like psychology or naturopathy, so it’s a good idea to check with your insurer to see if you're eligible. Hazel does not process insurance claims directly, but we can provide you with invoices for you to submit to your insurer for reimbursement.

Hazel accepts a wide range of payment methods, including major credit and debit cards. Payments are processed securely at the time of booking.

We understand that life can get busy, but if you need to cancel or reschedule your appointment, please let us know at least 24 hours in advance. If we don’t receive notice within that time frame, a cancellation fee equivalent to the cost of your consultation will apply. Please note, Hazel charges a consultation fee on behalf of our practitioners, which is non-refundable and taken at the time of booking.

Hazel keeps pricing simple and upfront, with costs depending on the appointment or treatment you need (see Pricing for more details). Medicare rebates are available for GP consults and psychology and dietetics services with the right referral and plan. Additionally, many private health insurers may offer rebates—check with your provider to see what’s covered.