HELP CENTER

No referral needed. You can book any appointment directly through Hazel, online, whenever it suits you.

Hazel is virtual first, not virtual only. Most of your care happens online, so you can see your clinician from wherever you are. When something needs to happen in person, like a physical exam, scan, blood test or procedure, your Hazel doctor will refer you into our trusted network of in-person services nationwide.

Yes. Hazel works Australia-wide. Whether you're in a capital city, a regional town or somewhere genuinely remote, you can see a women's health doctor without the waitlist or the four-hour drive.

Honestly, that's why Hazel exists. So many women arrive here without a diagnosis, or after years of being dismissed, misdiagnosed, or told their symptoms are "just part of being a woman." Some are looking for a second opinion. Some are starting from scratch. Wherever you are, your Hazel doctor will take your symptoms seriously and help you work out what's actually going on.

Where possible, yes. Continuity matters, and follow-ups are designed so you can keep seeing the same doctor over time. All of our doctors are trained in the same evidence-based approach to women's health, and your notes follow you across the team, so any of our doctors can pick up your care where it left off.

Hazel is a specialist women's health clinic, so we're not built for everything. We're not the right place for emergencies, urgent in-person care, acute illnesses outside women's health like colds or flu, or script-only requests without a consultation. If you're not sure whether Hazel fits, our care team can help.

No. Hazel is a specialist women's health service that works in conjunction with your GP, not in place of them. Your GP looks after the full picture of your health; Hazel focuses specifically on the women's health concerns that benefit from dedicated time and expertise.

Always. Your symptoms, your history, the questions you've never asked anyone: all of it stays between you and your Hazel doctor. Consultations are held on a secure platform, and protected by Australian privacy and clinical confidentiality laws.See how we handle privacy and security →

Yes, and we'd argue it's where we do our best work. Hormones, pelvic health, mood, energy, sleep, gut: it's all connected, and your Hazel doctor will treat it that way. You won't have to repeat your story across appointments or convince anyone the symptoms are related.

Hazel offers the full range of evidence-based women's health treatment, which may include prescription medication, supplements, lifestyle changes, holistic approaches, referrals or further investigation. What matters as much as the clinical picture is what you want. Some women want to try lifestyle changes first. Some want to avoid pharmacological treatment altogether. Some want medication on the table from day one. Your care plan reflects what's clinically right and what feels right to you.

Hazel provides comprehensive care for women’s health, offering a holistic approach that addresses both physical and emotional wellbeing. Our Hazel medical services offer personalised support for gynaecological, sexual, and menstrual health, chronic pelvic pain, and offer conventional and natural treatment options, including endocannabinoid medicine.

Our psychology services provide therapy for trauma, mood disorders, and anxiety in a safe, stigma-free environment. For intimacy, pleasure, and sexual anxiety concerns, our sexologists specialise in treating conditions like painful sex and vaginismus.

Our naturopaths offer guidance on nutrition, herbal remedies, and lifestyle changes, supporting overall health. Additionally, we provide convenient pharmacy delivery, ensuring prescriptions and supplements are delivered directly to your door.

While Hazel excels in virtual care, we understand that some health concerns require face-to-face visits, like when you need tests or physical examinations. When necessary, our team will refer you to trusted local providers for any tests, procedures, or specialist appointments you need. We work with these providers to ensure your care remains connected and seamless.

Yes. Your pronouns and gender identity will always be respected, recognised, and celebrated at Hazel. Our services are available to those assigned female at birth – including women, transgender, and non-binary folk.

No referral needed. You can book any appointment directly through Hazel, online, whenever it suits you.

Honestly, that's why Hazel exists. So many women arrive here without a diagnosis, or after years of being dismissed, misdiagnosed, or told their symptoms are "just part of being a woman." Some are looking for a second opinion. Some are starting from scratch. Wherever you are, your Hazel doctor will take your symptoms seriously and help you work out what's actually going on.

Always. Your symptoms, your history, the questions you've never asked anyone: all of it stays between you and your Hazel doctor. Consultations are held on a secure platform, and protected by Australian privacy and clinical confidentiality laws.See how we handle privacy and security →

GP appointments can be booked online, anytime. For gynaecology and allied health, contact our care team and they'll help you find the right clinician and time.

Medicare rebates apply to Hazel GP consultations, and may apply to some allied health services with the right referral and care plan. Many private health insurers also offer rebates for telehealth, so it's worth checking with yours.

You can easily update your personal details in your Hazel account. Simply click the Settings button in the top-right corner of the homepage, then select My Profile. This will take you to a page displaying your current personal information. To make changes, click the Edit button at the bottom of the page, and you'll be able to update your details.

We understand that life can get busy, but if you need to cancel or reschedule your appointment, please let us know at least 24 hours in advance. If we don’t receive notice within that time frame, a cancellation fee equivalent to the cost of your consultation will apply. Please note, Hazel charges a consultation fee on behalf of our practitioners, which is non-refundable and taken at the time of booking.

Yes, we encourage sharing results. If you're able to provide any relevant documents or health history, this helps your Hazel clinical team better understand your health and ultimately help you find the right treatments. You can upload any relevant documents directly within your Hazel account. Don't worry if you do not have access to previous health-related documents or information. Our practitioners will ensure they take the time to get a clear understanding of your health history during your appointment so they are able to apply the best care plan possible for your circumstances.

For the best experience, we suggest patients use Google Chrome on their laptop or desktop. In saying that, any browser or device with internet access as well as a microphone and camera will work for your appointment.

Ideally, yes. To get the most out of your Hazel appointment we recommend you have access to a webcam and microphone so you are able to consult face-to-face with your practitioner, just as you would at an in-person appointment.

If you do not have access to a computer with these functions, our practitioners will be able to conduct the appointment over the phone. Simply write a note in the enquiry section saying that you do not have access to a webcam or microphone when booking your appointment.

This will let the doctor know to call you to conduct your appointment via phone at the time of your booking, rather than wait in the virtual appointment rooms. You will still need to log onto your dashboard and click ‘attend appointment’ to let the doctor know you are ready.

Hazel follows strict clinical care guidelines to deliver safe and effective treatment via telehealth. Many conditions can be assessed and treated remotely; however, for cases requiring in-person care — such as diagnostic tests, blood work, or scans — Hazel can assist in arranging these tests and ensuring all necessary information is gathered for effective treatment.

Yes, and many patients do. Your Hazel GP can bring in psychology, naturopathy, dietetics, sexology or a specialist as your care needs them. Because the team shares one set of notes, you won't have to repeat your story each time.

A personalised care plan at Hazel can include a combination of prescriptions, supplements, lifestyle and nutrition recommendations, and specialist referrals. Our goal is to address your health from all angles, ensuring you have the tools and support you need to help you feel better, faster.

Hazel offers the full range of evidence-based women's health treatment, which may include prescription medication, supplements, lifestyle changes, holistic approaches, referrals or further investigation. What matters as much as the clinical picture is what you want. Some women want to try lifestyle changes first. Some want to avoid pharmacological treatment altogether. Some want medication on the table from day one. Your care plan reflects what's clinically right and what feels right to you.

You have the right to access your records at Hazel at any time. You can request a copy through your patient portal, or by contacting our care team directly.

Only with your permission. If you'd like your Hazel care notes shared with your regular GP or other healthcare providers, we can arrange that, with your consent. Without your consent, your Hazel records stay within Hazel

With Hazel’s patient portal, you can easily order your medications or supplements online and have them express delivered straight to your door, wherever you are in Australia. No need to trek to the pharmacy.


Yes. After your telehealth appointment with a Hazel doctor or naturopath, you can view your prescriptions and supplements via your Hazel portal, order your treatments online, and have them sent directly to you with our express pharmacy delivery service.

To access your active repeat prescriptions, you can log on to your Hazel portal and click 'Order Medication'. This will redirect you to a page that displays the medication and/or supplements your health practitioner has prescribed you.If you have repeats on the medications/supplements you will be able to place an order through this page. If your prescriptions have run out or expired you can call our friendly Care Team to arrange a return appointment with one of our practitioners.

While Hazel provides care primarily through online appointments, we also connect with in-person care. In these cases, we coordinate with local healthcare providers to ensure you receive the necessary physical exams, tests, or treatments. We can help arrange blood tests, scans, or referrals to specialists, and work alongside your in-person care team to ensure continuity of care. Whether virtually or in-person, we are committed to supporting you every step of the way.

Hazel makes it easy to access the treatments prescribed by your doctor with our simple online ordering and pharmacy delivery service. After your appointment, simply log in to your Hazel account and select which medications or supplements you wish to order. Place your order and we’ll deliver your treatments directly to you — anywhere in Australia.

Yes. After your telehealth appointment with a Hazel doctor or naturopath, you can view your prescriptions and supplements via your Hazel portal, order your treatments online, and have them sent directly to you with our express pharmacy delivery service.

You have the right to access your records at Hazel at any time. You can request a copy through your patient portal, or by contacting our care team directly.

Only with your permission. If you'd like your Hazel care notes shared with your regular GP or other healthcare providers, we can arrange that, with your consent. Without your consent, your Hazel records stay within Hazel

If you decide Hazel isn't right for you, you can request your account be closed and your records deleted by contacting our care team. Some records may be retained for the period required under Australian healthcare regulations (typically 7 years for adults). We'll explain what can and can't be deleted when you make the request.

If you have a concern about your care or any aspect of your Hazel experience, you can raise it directly with our care team, and we'll work to resolve it. You also have the right to raise concerns externally with AHPRA (for clinician-related issues) or the Office of the Australian Information Commissioner (for privacy concerns).

Your data is encrypted in transit and at rest, staff access is protected by multi-factor authentication, and every access to a patient record is logged and audited. Our platform is built in-house, hosted in Australia, and individual patient data isn't shared with third parties. If a notifiable incident ever did occur, Hazel would notify affected individuals and the Office of the Australian Information Commissioner in line with the Privacy Act 1988.

Yes. AHPRA maintains a public register of all registered healthcare practitioners in Australia at ahpra.gov.au. You can search by name to verify any of our medical doctors, specialists, or psychologists.

The information you share with Hazel will not be shared with your Health Record unless you request your practitioner to do so.

Medical information and results will only be shared to us with your consent. When you book an appointment with a practitioner here at Hazel you can choose whether you would like to give us access to your medical history. Having access to your medical history will mean our practitioners can better understand your condition and provide more efficient treatment outcomes.

We utilise efficient technology for seamless data sharing between clinics. We take your privacy and personal information very seriously and take reasonable steps to protect this information. All data stored by Hazel is encrypted.

GP appointments can be booked online, anytime. For gynaecology and allied health, contact our care team and they'll help you find the right clinician and time.

Yes, and many patients do. Your Hazel GP can bring in psychology, naturopathy, dietetics, sexology or a specialist as your care needs them. Because the team shares one set of notes, you won't have to repeat your story each time.

A personalised care plan at Hazel can include a combination of prescriptions, supplements, lifestyle and nutrition recommendations, and specialist referrals. Our goal is to address your health from all angles, ensuring you have the tools and support you need to help you feel better, faster.

It depends on your health insurance provider and policy. Some funds offer rebates for services like psychology or naturopathy, so it’s a good idea to check with your insurer to see if you're eligible. Hazel does not process insurance claims directly, but we can provide you with invoices for you to submit to your insurer for reimbursement.

No referral is needed to book. A referral and care plan from your GP can mean you're eligible for a Medicare rebate on some allied health services, but you're welcome to book without one.

No. Hazel is a specialist women's health service, but we don't provide fertility, conception or IVF care. If that's what you're looking for, our care team can help point you in the right direction.

Online pharmacy delivery means getting your prescribed medications and supplements delivered directly to your home, saving you time and effort. Our pharmacy delivery service is available Australia-wide. No more waiting in line at the pharmacy

Yes. After your telehealth appointment with a Hazel doctor or naturopath, you can view your prescriptions and supplements via your Hazel portal, order your treatments online, and have them sent directly to you with our express pharmacy delivery service.

Hazel offers express pharmacy delivery. Delivery times vary based on your location, but most orders are dispatched within 1-3 business days.

Yes. Every prescription arranged by your doctor will have an expiry date that can be viewed through your Hazel account, under 'Prescriptions'. To ensure you can receive your prescribed treatment, please ensure you place your order at least 3 days before the expiry. Once your prescription has expired, you will not be able to access your medication.

The expiry date is dependent upon the medication prescribed by your doctor. If you are ever unsure, you can easily view your script expiry under 'Prescriptions' in your Hazel account. If your prescriptions have expired (or are nearing their expiration date), please book a consultation with your doctor for a follow-up conversation.

If you experience any issues with your order, whether it’s related to the medication, delivery, or anything else, Hazel’s care team is here to assist you. Simply contact us and we will resolve any concerns promptly. We are committed to ensuring you receive the medications you need, when you need them.

To access your active repeat prescriptions, you can log on to your Hazel portal and click 'Order Medication'. This will redirect you to a page that displays the medication and/or supplements your health practitioner has prescribed you.

If you have repeats on the medications/supplements you will be able to place an order through this page. If your prescriptions have run out or expired you can call our friendly Care Team to arrange a return appointment with one of our practitioners.

We offer pharmacy delivery everywhere in Australia, including major cities like Melbourne, Sydney, and Brisbane as well as rural areas.

Due to regulations, we cannot deliver to PO boxes for some medications. We recommend using a residential address or parcel locker for your convenience. If you have any questions, feel free to reach out to us

No referral needed. You can book any appointment directly through Hazel, online, whenever it suits you.

Hazel follows strict clinical care guidelines to deliver safe and effective treatment via telehealth. Many conditions can be assessed and treated remotely; however, for cases requiring in-person care — such as diagnostic tests, blood work, or scans — Hazel can assist in arranging these tests and ensuring all necessary information is gathered for effective treatment.

Yes, we encourage sharing results. If you're able to provide any relevant documents or health history, this helps your Hazel clinical team better understand your health and ultimately help you find the right treatments. You can upload any relevant documents directly within your Hazel account. Don't worry if you do not have access to previous health-related documents or information. Our practitioners will ensure they take the time to get a clear understanding of your health history during your appointment so they are able to apply the best care plan possible for your circumstances.

Hazel offers flexible appointment times to fit into your busy schedule so you can book a time that works for you. If you can’t find an available appointment time that works for you, you can reach out to our care team who will work with our practitioners to help you find a suitable time. Our care team is available Monday - Friday 9:00am - 5:30pm AEDT.

We understand the importance of getting timely care, so we aim to offer appointments as soon as possible. Depending on your specific needs and practitioner availability, you can often secure a booking same-day or within 24–48 hours.

You can easily update your personal details in your Hazel account. Simply click the Settings button in the top-right corner of the homepage, then select My Profile. This will take you to a page displaying your current personal information. To make changes, click the Edit button at the bottom of the page, and you'll be able to update your details.

For the best experience, we suggest patients use Google Chrome on their laptop or desktop. In saying that, any browser or device with internet access as well as a microphone and camera will work for your appointment.

Ideally, yes. To get the most out of your Hazel appointment we recommend you have access to a webcam and microphone so you are able to consult face-to-face with your practitioner, just as you would at an in-person appointment.

If you do not have access to a computer with these functions, our practitioners will be able to conduct the appointment over the phone. Simply write a note in the enquiry section saying that you do not have access to a webcam or microphone when booking your appointment.

This will let the doctor know to call you to conduct your appointment via phone at the time of your booking, rather than wait in the virtual appointment rooms. You will still need to log onto your dashboard and click ‘attend appointment’ to let the doctor know you are ready.

Telehealth, or telemedicine, is transforming healthcare by delivering services like medical care, patient education, and health information through digital technologies. From phone and video consultations to mobile health apps and remote monitoring, telehealth makes care more accessible and convenient.

Hazel is at the forefront of this innovation, offering a secure, all-in-one telehealth platform that connects patients with registered doctors and health practitioners through seamless video appointments. With Hazel, booking a consultation is simple, private, and designed to fit your schedule. Book an appointment today to experience telehealth with Hazel.

No. Hazel is a specialist women's health service that works in conjunction with your GP, not in place of them. Your GP looks after the full picture of your health; Hazel focuses specifically on the women's health concerns that benefit from dedicated time and expertise.

Hazel offers the full range of evidence-based women's health treatment, which may include prescription medication, supplements, lifestyle changes, holistic approaches, referrals or further investigation. What matters as much as the clinical picture is what you want. Some women want to try lifestyle changes first. Some want to avoid pharmacological treatment altogether. Some want medication on the table from day one. Your care plan reflects what's clinically right and what feels right to you.

With Hazel’s patient portal, you can easily order your medications or supplements online and have them express delivered straight to your door, wherever you are in Australia. No need to trek to the pharmacy.


While Hazel provides care primarily through online appointments, we also connect with in-person care. In these cases, we coordinate with local healthcare providers to ensure you receive the necessary physical exams, tests, or treatments. We can help arrange blood tests, scans, or referrals to specialists, and work alongside your in-person care team to ensure continuity of care. Whether virtually or in-person, we are committed to supporting you every step of the way.

Hazel makes it easy to access the treatments prescribed by your doctor with our simple online ordering and pharmacy delivery service. After your appointment, simply log in to your Hazel account and select which medications or supplements you wish to order. Place your order and we’ll deliver your treatments directly to you — anywhere in Australia.

Hazel offers specialised care for hormonal health, including managing symptoms of menopause and perimenopause. Our doctors create personalised treatment plans that may involve hormone replacement therapy (HRT), supplements, and lifestyle recommendations to manage symptoms like hot flashes, mood changes, and sleep disturbances.

Hazel medical provides comprehensive care across a wide range of medical specialties, including general women’s health and the management of chronic gynaecological conditions like PCOS, endometriosis, and pelvic pain, as well as symptoms of menopause and perimenopause.

Hazel also specialises in women’s menstrual and sexual health. We provide care for conditions such as painful sex (vaginismus, vulvodynia), support PMS and PMDD care, as well as sexual health services like contraception support.

Women's health conditions often come with symptoms like pain, sleep troubles, gut health issues, weight management challenges, and mental health struggles—all of which can be explored and addressed during your appointment.

While Hazel isn’t a replacement for your GP, you can still make an appointment with us even if you don’t have a regular care provider. We’re here to help and can assist with arranging any necessary tests or treatments. If you need help finding a GP or specialist, we can also guide you in connecting with one who suits your needs. Our team works alongside local providers to make sure you get the care and support you deserve.

Yes, it is a treatment we offer natural therapies such as medicinal cannabis for certain health conditions. This is available for patients in Australia who are dealing with a chronic condition that has lasted 3 or more months and have tried other treatments that were ineffective or caused unwanted side effects. To discuss if medicinal cannabis might be right for you, please book a Women’s Health Medical Consultation.

Hazel psychologists use a range of evidence-based therapies, including Cognitive Behavioural Therapy (CBT), mindfulness, relaxation techniques, and trauma-informed care. Each appointment is personalised to address your unique challenges, whether you're managing anxiety, depression, or seeking emotional support during life transitions.

Yes, Hazel provides tailored support for stress and anxiety, whether it's related to everyday pressures, chronic conditions, or significant life changes. Our psychologists use strategies like mindfulness, relaxation techniques, and coping mechanisms to help you manage stress and improve your mental wellbeing.

Absolutely. We understand that postpartum mental health is an important part of overall wellbeing for new mothers. Hazel’s psychologists provide specialised care for postpartum depression and anxiety, offering a safe, non-judgmental space to explore your emotions and receive personalised treatment plans.

No, a referral is not required to see one of Hazel's psychologists. You can simply book an appointment online at a time that suits you. Our team is here to provide direct support for your mental health needs, whether you're managing stress, anxiety, or other emotional challenges. If you ever feel the need for additional support or a different type of care, we can also provide referrals to other specialists when necessary.

Yes, you can get a Mental Health Care Plan through Hazel. To do this, book a medical appointment with a Hazel GP. For those eligible, this plan can provide access to Medicare rebates for certain mental health services like psychology at Hazel.

If you already have a regular GP, you can request a Mental Health Care Plan from them and connect with a Hazel psychologist. Our psychologists collaborate with your GP to ensure your care remains seamless, connected, and tailored to your needs.

Your privacy is our priority. All sessions and health records are managed through secure, encrypted systems to ensure complete confidentiality. You can access care in a safe, secure online environment, with the assurance that your personal information is fully protected.

Naturopathy offers natural approaches to managing conditions that affect menstrual and hormonal health, such as PCOS, endometriosis, and menopause. Our naturopaths focus on symptom management through personalised nutrition, herbal remedies, and lifestyle changes to support overall wellbeing and menstrual health.

Naturopathy is a holistic healthcare practice that focuses on supporting the body’s natural healing processes through natural therapies. At Hazel, our naturopaths address a wide range of women's health concerns, including hormonal imbalances, digestive issues, and chronic conditions, by using personalised treatment plans that include herbal medicine, nutrition, and lifestyle adjustments.

Naturopathy can complement conventional medical treatments, but it’s essential that both your naturopath and medical practitioners are aware of each other’s plans. Some treatments may interact or affect the efficacy of others, so open communication between your healthcare providers is key.

At Hazel, our multidisciplinary team ensures that naturopaths and doctors work collaboratively to create a safe, holistic, and integrative approach to your wellbeing. This alignment allows your treatment plan to be effective, tailored, and supportive of your unique health needs.

During a naturopathic consultation, our practitioners take the time to understand your complete health history, current symptoms, lifestyle, and wellness goals. Based on this thorough evaluation, we develop a personalised care plan that may include herbal remedies, nutritional counselling, lifestyle changes, and, if necessary, referrals for specialised testing or therapies.

A sexologist can help address various sexual health issues, including sexual dysfunction, relationship dynamics, and challenges related to libido and arousal. They also provide support for painful sex (dyspareunia), vaginismus, and body image, ensuring a comprehensive approach to enhancing your sexual wellbeing.


If you’re experiencing difficulties with intimacy, arousal, pain during sex or emotional barriers in your sexual relationships, it may be helpful to see a sexologist. They offer tailored support for navigating these challenges and can help you foster a healthier connection to your sexuality.

In your general sexology session, you’ll enter a safe and supportive environment where you can openly discuss your sexual health concerns. The sexologist will take time to understand your unique experiences and provide personalised recommendations to enhance intimacy, communication, and overall sexual satisfaction.


Your session may include discussions on sexual health education, intimacy enhancement, communication techniques with partners, and referrals for additional resources or specialists. Our aim is to empower you to embrace your sexual health and foster fulfilling relationships, enhancing your overall quality of life.

Yes. All appointments are conducted in a confidential manner, allowing you to explore sensitive topics related to sexual health with privacy and trust. The goal is to create a comfortable space for you to express your concerns without judgement.

Yes, your partner/s can join your online session. Involving a partner (or partners) in therapy sessions can be beneficial, especially for individuals looking to address relationship dynamics or improve communication around sexual health. 


A joint 90-minute session allows partners additional time to openly discuss their concerns, feelings, and goals in a supportive environment. This collaborative approach can foster a deeper understanding of each other’s perspectives and enhance intimacy, ultimately leading to more effective solutions and a healthier relationship.

Please note that if your partner attends, there may be an additional fee to account for the time and resources dedicated to both individuals. Pricing adjustments will be made accordingly.